Block Management Maintenance & Repairs
Day-to-Day Maintenance
As your managing agents, we can take responsibility for the routine upkeep of the building and communal areas. This includes:
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Roofs and drainage
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Shared spaces such as hallways, stairways and lifts
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Gardens, grounds, and bin stores
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Essential services and safety systems
Minor repairs are usually handled quickly by trusted local contractors from our approved list. Leaseholders can report issues directly to us through our office or online client portal, ensuring problems are logged and dealt with as soon as possible.
Major Works & Section 20 Consultations
From time to time, significant works become necessary—such as roof renewals, external redecorations, or lift replacements. When the cost of these works is more than £250 per flat, the law requires a Section 20 Consultation process.
This process ensures leaseholders are fully informed and able to comment before works are carried out. The steps include:
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Notice of Intention – outlining the proposed works and reasons.
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30-day consultation – leaseholders can make observations and nominate alternative contractors.
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Estimates provided – details of received quotes are shared, with a further 30-day consultation period.
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Notice of Award of Contract – confirmation of the chosen contractor and reasoning.
Only once leaseholders have been consulted and contributions collected can the works begin.
A Section 20 Consultation typically takes 3–4 months from start to finish. In urgent cases, such as emergencies where delay would cause serious damage, an application can be made to the First-tier Tribunal to dispense with the consultation requirement.
Planned Preventative Maintenance (PPM)
Most leases require leaseholders to contribute towards planned cyclical works, such as periodic redecorations of external elevations or communal areas. These works are outside of routine day-to-day management and are separately chargeable.
By adopting a Planned Preventative Maintenance (PPM) schedule, we help leaseholders and directors budget for these costs in advance, spreading expenditure more evenly and avoiding unexpected large bills.
Why It Matters
Keeping on top of both everyday repairs and longer-term maintenance planning ensures:
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Your building remains safe, attractive, and compliant.
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Unexpected issues are reduced through forward planning.
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Service charges are used fairly and transparently.
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The long-term value of leaseholders’ investments is protected.
Need Support with Block Repairs & Maintenance?
At Hastings Property Management, we provide clear communication, trusted contractors, and proactive planning—giving leaseholders and directors confidence that maintenance is managed properly.